At Xindhu, ensuring your complete satisfaction with your purchase is our priority. We've streamlined the process for returning items if needed.
What Can Be Returned?
You can return most new, unused, and unworn items within seven days of delivery, subject to the following exceptions:
- Final Sale Items: Marked items as "Final Sale" or "Non-Returnable" cannot be returned.
- Used or Damaged Items: : We gladly accept returns for unused and undamaged items. If there's a manufacturing defect, please let us know, and we'll be happy to help!
- Items Without Original Tags: Any item missing its original tags cannot be returned.
How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: To get in touch with our customer service team, send us an email (support@xindhu.com) or phone (+8801891752508) within seven days of receiving your order. Let them know you'd like to return an item and provide your order number and the item(s) you wish to return.
- Return Authorization: We'll send you a return authorization email that includes instructions for returning your package and details about any return shipping costs associated with your reason for return.
- Pack Your Return Securely: If possible, carefully repack the item(s) in its original packaging. Enclosed is a copy of the return authorization email with your return.
- Ship Your Return: Use a trackable shipping method to return the package to the address in the return authorization email.
Processing Your Return
We'll inspect your returned item to ensure it complies with our return policy. Expect a notification of approval and your refund within seven business days. We'll conveniently refund your purchase using the same payment method you used to buy it.
Exchanges
For the fastest exchange, return your current item and place a new order for your desired size or color. This ensures you get what you want quickly!